Member Wellbeing is Our Priority

Webet | Games Responsible —
Play for Fun, Stay in Control

Webet believes the best entertainment comes from gaming that is mindful and in control. We provide tools and resources to help every member enjoy a healthy and responsible gaming experience.

Personal Limit Settings
Self-Exclusion
24/7 Support
Full Control in Your Hands
Important Notice

Gambling is an entertainment activity for those aged 18 and above. Never play with money you cannot afford to lose. If you feel gaming is starting to affect your daily life, please use the control tools we provide or contact the webet support team immediately.

18+ Minimum Age Requirement
24/7 Active Customer Support
5+ Available Control Tools
100% Controls in Members' Hands
Webet's Commitment

Six Pillars of Responsible Gaming

We do more than provide entertainment — we are committed to ensuring every member plays in a conscious, safe, and controlled manner.

Adjustable Deposit Limit

Members can set their own daily, weekly, or monthly deposit limits directly through account settings. Limits take effect immediately when lowered, while increases require a 24-hour waiting period for added protection.

Play Time Reminders

The webet platform automatically sends a notification when you have been playing beyond your set time limit. This feature helps you stay aware of the time spent so you don't forget to take a break.

Temporary Self-Exclusion

If you feel the need to take a break, you can activate the self-exclusion feature for 24 hours, 7 days, 30 days, or longer. During this period, your account will be inaccessible and deposits will not be accepted.

Personalised Ad Blocking

Members who apply for self-exclusion will be automatically removed from all Webet marketing communications and promotions. We will not send you any offers or advertisements during your break period.

Strict Age Verification

Webet conducts age verification through a thorough KYC process. No account will be approved without confirmation that the member is at least 18 years old. This is not just a procedure — it is our responsibility.

Personal Support Anytime

The webet support team is trained to handle problem gambling concerns with empathy and full confidentiality. Reach us via live chat anytime — you don't have to face this alone.

Recognise the Signs

Warning Signs of Problem Gambling

The earlier you identify these signs, the easier it is to get help and get back on track.

Gambling Beyond Your Financial Means
You start using money set aside for daily necessities such as rent, bills, or food for betting purposes. This is a critical warning sign that must be taken seriously.
Chasing Losses
You keep playing in hopes of winning back money you have already lost. This "chasing losses" behaviour can lead to far greater problems.
Neglecting Daily Responsibilities
Work, family, and social relationships begin to suffer because too much time is spent gaming. When gaming takes over your life's priorities, it is a warning signal.
Borrowing Money to Gamble
You borrow from family, friends, or other sources solely to continue betting. This is a sign that control has been completely lost.
Feeling Restless When Not Playing
You feel anxious, depressed, or unable to focus when you cannot access the gaming platform. Emotional dependency on gaming is a sign that should not be taken lightly.
Hiding Gaming Activity
You begin lying or hiding your gaming habits from your partner, family, or friends. Deep feelings of shame or guilt typically accompany this behaviour.

Contents

Need urgent help?
Contact the Webet support team via in-platform live chat — we are available to help 24 hours a day.

Control Tools We Provide

Webet provides a range of tools you can use on your own without needing to contact anyone. All settings are accessible directly through the "Account Settings" section in the webet platform or mobile app.

Deposit Limit

Set a maximum deposit amount per day, week, or month based on what you can afford.

Session Time Limit

Limit the duration of each gaming session. When the limit is reached, you will be logged out automatically.

Temporary Break

Take a break from the platform for 24 hours, 7 days, or 30 days without having to close your account.

Loss Limit

Set the maximum loss amount you are willing to bear within a given time period.

Permanent Self-Exclusion

Permanently close your account if you decide to stop all wagering activity entirely.

Unsubscribe from Promotions

Stop receiving all promotional emails, bonuses, and marketing offers from Webet.

Self-Assessment

Ask Yourself These Questions

This brief assessment is not a medical diagnosis. It is designed to help you honestly reflect on your gaming habits. If you answer "Yes" to more than three questions, consider speaking with someone who can help.

1
Have you ever played longer than you originally planned?
2
Have you ever hidden your gaming activity or the amount of money you spent from your loved ones?
3
Have you ever felt the need to increase the amount you wager to get the same level of excitement?
4
Do thoughts of gaming or betting frequently distract you while at work or spending time with family?
5
Have you ever played to escape from problems, stress, or feelings of discomfort?
6
Have you ever tried to stop playing but failed, even after making a firm decision to do so?
7
Has gambling ever caused financial problems, family arguments, or disruptions to your daily life?

How to Get Help

Acknowledging that you need help is a brave and wise step. Webet fully supports you on this journey. Here are the steps you can take today:

1

Contact Webet Support Team

Use the in-platform live chat to speak with our trained support agents. They can help you activate control tools, set limits, or process a self-exclusion request promptly and without any negative judgment.

2

Activate Self-Exclusion

If you feel you need a break, activate the self-exclusion feature through your account settings. This will block your access to the platform for the period you choose, and we will not send you any marketing communications during that time.

3

Talk to a Loved One

Share how you feel with a trusted family member or friend. The support of those around you is vital to recovery. You do not have to go through this alone.

4

Seek Professional Help

Consider speaking with a counsellor or mental health professional experienced in gambling addiction. Professional help can provide more structured strategies and support for long-term recovery.

Webet User Protection Policy

Webet operates under an official licence and complies with all responsible gaming regulations. Below is our written commitment to every member:

  • We does not accept registrations from individuals under the age of 18 and conducts age verification through strict KYC.
  • We does not send promotions or offers to members who are currently under a self-exclusion period.
  • We ensures all responsible gaming control tools activate immediately once enabled by the member.
  • We trains customer support staff to identify and assist members who may be experiencing problem gambling.
  • We supports government and independent organisations in promoting responsible gaming in Malaysia.
All information shared when contacting support regarding responsible gaming is handled with full confidentiality. Your privacy is protected in accordance with Privacy Policy webet.
FAQ

Responsible Gaming FAQs

Yes, you can set your own deposit limits directly through the "Account Settings" section in the webet platform or mobile app. Limit decreases take effect immediately, while limit increases require a 24-hour waiting period as an added safeguard.

Your account balance remains safe during the self-exclusion period. You cannot make new deposits, but existing funds in your account can be withdrawn. Once the self-exclusion period ends, you will need to re-verify your identity through customer support before your account is reactivated.

Absolutely. webet handles all responsible gaming requests with the highest level of confidentiality. Your information will not be shared with any third party without your consent, in accordance with our Privacy Policy.

The first step is acknowledging that you need help — and that alone takes courage. Reach out to the Webet support team via live chat, activate temporary self-exclusion, and consider speaking with a professional counsellor. Webet is here to support you through this process with full empathy and zero judgment.

Yes. If you decide to stop entirely, you may request permanent account closure through webet customer support. Once the account is permanently closed, you will not be able to re-register using the same details. Any remaining balance will be returned to you via your registered payment method.

Yes. webet operates under an official licence and complies with all responsible gaming regulatory requirements. We conduct strict age checks, provide comprehensive control tools, and train our team to assist members who need support. Responsible gaming is not just an obligation — it is a core value of webet.
Join webet with Confidence

Play for Fun, Stay Responsible

Webet offers Malaysia's premier entertainment platform with a full commitment to the safety and well-being of every member. Register today and enjoy a gaming experience that is safe, fair, and exciting.

Bahasa Melayu