Privacy Policy WeBet —
Your Privacy Is Our Priority

1. Introduction

WeBet takes user privacy very seriously. This Privacy Policy explains how we collect, process, store, and protect your personal information when you use our official website at webet.plus and the WeBet mobile app.

This document is prepared in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data privacy management. We believe transparency is the foundation of trust — which is why we clearly state every aspect relating to your data, without confusing language.

If you have any questions after reading this policy, the webet support team is ready to assist via live chat or the email listed at the end of this document.

2. Information We Collect

WeBet collects your personal information only when it is required to provide the services you have requested. The information we collect falls into two main categories:

Information you provide directly:

• Full name as stated in official documents
• Date of birth and identification card number (MyKad)
• Email address and mobile phone number
• Bank account details for deposit and withdrawal purposes
• Identity verification documents for the KYC process
• Current residential address

Information collected automatically:

• IP address and device information (device type, operating system, web browser)
• General location data based on IP address
• Game activity and transaction logs
• Cookie and session data to improve the user experience
• Website referral information (if you arrived via a specific link)

Data Type	Purpose of Collection	Retention Period
Personal Identity	Account verification & KYC	Duration of active account + 5 years
Financial Information	Transaction processing	7 years (audit requirement)
Technical Data	Security & platform improvements	90 days
Game Records	Customer support & compliance	Duration of active account + 2 years
Cookie Data	User preferences & sessions	Until logout or 30 days

3. How We Use Your Data

WeBet uses the information collected solely for legitimate and necessary purposes. We do not use your data for any other purpose without your consent. The primary uses of your data include:

• Processing account registration and identity verification (KYC)
• Processing deposits, withdrawals, and financial transactions securely
• Providing effective and accurate customer support
• Detecting and preventing fraud, money laundering, and suspicious activity
• Sending important notifications related to your account, transactions, and security
• Personalising your gaming experience based on your preferences
• Complying with applicable legal and regulatory requirements
• Improving the platform, services, and overall user experience

We will not use your data for third-party advertising, sale to other companies, or any commercial purpose outside the scope of WeBet's services.

4. Information Sharing

WeBet does not sell or disclose your personal information to third parties without your consent, except in the following situations where it is necessary to deliver our services:

• Payment service providers: Transaction details required to securely process your deposits and withdrawals.
• Licensed game providers: Minimum data required to run your gaming session.
• Legal authorities: When required by Malaysian law or a valid court order.
• Identity verification service providers: Required for KYC purposes to securely verify your identity.

All third parties involved in webet operations are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified.

5. Cookies & Tracking Technologies

WeBet uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on future visits.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display settings for your convenience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can improve it.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some features on our platform.

6. Data Security

WeBet continuously invests in security infrastructure to ensure your data remains protected at all times. Our security measures include:

• 256-bit SSL encryption for all data communications between users and servers
• Live system security monitoring 24 hours a day, 7 days a week
• Multi-layered firewall protection and intrusion detection systems
• Strict internal access controls — only authorised staff may access user data
• Periodic security audits by independent third parties
• Regular data backups at secure, remote server locations

7. Data Storage & Deletion

WeBet retains your personal information for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we will retain certain data for the period prescribed by Malaysian law, particularly for financial audit and regulatory compliance purposes.

Once the required retention period has ended, your data will be securely deleted from our systems using irreversible deletion methods.

You may request account and personal data deletion at any time by contacting our support team. Requests will be processed within 30 business days, subject to mandatory retention requirements under applicable law.

8. Your Rights as a User

Under Malaysia's PDPA and our own policies, you have the following rights regarding your personal data:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data.
• Right to Withdraw Consent: You may withdraw consent previously given for specific data processing activities.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact the webet support team via live chat or email. We will process your request within 21 business days.

9. Links to Other Sites

The webet platform may contain links to third-party websites or services in certain contexts. webet is not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of every site you visit outside the webet platform.

10. Changes to Privacy Policy

WeBet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via your registered email or in-platform notification at least 7 days before taking effect.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the webet platform after any changes take effect constitutes your acceptance of the latest version of this policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: Available on the webet platform, 24 hours a day
• Email: [email protected]
• Frequently Asked Questions: Visit page FAQ for an immediate response

We are committed to responding to all privacy-related inquiries within 3 business days. For complaints requiring further investigation, we will keep you updated on the progress of your case within 14 business days.